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Terms and Conditions

Booking Confirmations

Booking confirmations must be emailed to the designated email address for each reservation.

Verify Accuracy

Bookers are responsible for verifying the accuracy of each booking confirmation.

Amendments

Contact our 24-hour reservations team promptly to amend bookings and avoid charges.

Reminder Notifications

Receive a reminder SMS or WhatsApp message a day before your transfer, except in emergencies.

Mobile Notifications

Ensure the mobile number provided is capable of receiving notifications and driver details.

Double-Check Reservations

Verify all reservations to prevent discrepancies that could impact travel arrangements.

Respond to Emails

Respond to emails or calls from our team if assistance is required to resolve issues.

24-Hour Support

For emergency bookings, contact our team via phone, email, or WhatsApp 24/7.

Changes & Cancellations

All changes must be made through our reservations team and reflected in a revised confirmation email.